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Written by Attock News   
Saturday, 28 July 2007


Q: When I click on PLAY NOW button, the player doesn't launch. Why not?

A: First, let's check the basics:

(1) For most of the links on our pages, you need to be on a Windows PC, ideally with an operating system newer than Windows 95. (That would include Windows ME, Windows 2000, or Windows XP.)

(2) Regarding your web browser, Attocknews works with all versions of Internet Explorer and new versions of Netscape (7.1 and higher).  We also support Firefox, but a one-time plug-in may be required;)

(3) You also need a program called Windows Media Player on your PC. (It's free, it's from Microsoft, and it's already on most PCs. If necessary, you can download it here).

If all of those criteria are true and the Attock Radio player is still not launching, our best bet is that you have a "pop-up blocker" installed on your computer that is preventing the player window from opening. (Try holding down the "Ctrl" key while you click on a tile to see if you can defeat the blocker.) This could be a feature of your Norton or McAffee software (if you use them), a feature of a toolbar within your browser, or a feature from another source. Hopefully with this knowledge you can track it down and turn it off.

The other most-likely possibility is that the "security settings" on your browser may be set too high to allow necessary Attock News Webradio features to work properly. 
 
 
The player launches and starts playing music, but it stops after a few songs. What's wrong?

If the problem happens only occasionally:

  • Try hitting "Stop" and then "Start" on the player, and then see if the player continues on as normal.
  • Try "restarting" the player by hitting the "F5" key on your keyboard, or by right-clicking somewhere on the player (but not on a graphic) and selecting "Refresh" from the menu choices offered. You'll hear a totally new stream of the channel you selected when you first launched the player.

If the problem happens constantly

  • We could be having a very busy day in terms of listenership. Try launching the player after sometime again. 
  • Also, you could send us a note at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Please be specific about the problem you are having in your message.

We get a  high volume of e-mail every day here at Attocknews.com, and, much as we'd like to, we don't have the resources to respond to each problem personally. However, if you send us a message, we will make a note of it and we will definitely work towards solving the problem. Gathering as much information as possible about a particular problem is very useful for us, so, please, send us a note if you're having problems!
 
 
Between songs, I get an error message that says "A Runtime error has occurred. Do you wish to Debug?" What should I do?

The short answer is, click "No" and you can keep listening.

The long answer, to eliminate seeing the error message entirely, is this:

This is probably caused by your having some programming-scripting software on your computer. Here's how to turn off the error messages:

In Internet Explorer:

1. Select "Tools... Internet Options"
2. Click on the "Advanced" Tab
3. Under the "Browsing" heading, you will see a selection called "Disable Script debugging". This should be checked.
4. In addition, you may see another option underneath called "Display a notification about every script error." If present, this should be unchecked.

Let us know if this works for you! Write us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

I use "personal firewall" software (such as Norton Personal Firewall or McAffee Personal Firewall), and I can't listen to SheetalSangeet. What can I do?

 

Most current personal firewall software should work with Attock News WebRadio with their default settings. However, because firewalls can be configured in so many ways, they can be difficult to troubleshoot.

Here's one suggestion:

1) Disable Norton Internet Security
2) Go to Attock News.com
3) Select PLAY RADIO from the TOP MENU or the MAIN MENU
4) On the PLAY RADIO page,  click on the PLAY NOW button to launch the player
5) Now enable Norton Internet Security.

 
Last Updated ( Saturday, 28 July 2007 )
 
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